Shipping Policy

Submission of your order form will mean that you have read, understood and accepted our Full Terms & Conditions as listed below:

"Acceptance of Santi Herbal shipping risk" will mean that:

    • No refunds will be sought or issued if shipment does not go through and/or lost / destroyed by customs.
    NOTE
    • For large orders, you are highly advised to break your purchase into 2 boxes (Maximum 3 boxes) per shipment to increase the likelihood of getting your order through. You will receive tracking notification of each that goes out.
    • For orders that have yet to pay for shipment cost upon check-out, our customer care officer will advise you about the shipment cost within 1-2 business days after your order form is received, and bill you the same via Paypal. You are expected to complete this Paypal transaction in order for us to process your order.
    • You will receive your Order Tracking Number via email upon shipment of your order after your order form is received and upon clearance of all outstanding payments (if applicable). Therefore it is expected that you provide a VALID email address when filling up your order form.
    • Santi Herbal ships WORLDWIDE except for Singapore, Malaysia, Italy, due to strict customs.
    • Strictly NO EXCHANGE or REFUND can be sought after your order has been processed for shipment. Therefore, kindly consider which product can best meet your needs during purchase:
      • Santi Red is suitable for users with mild heart/diabetic problems
      • Santi Yellow's primary purpose is to build up your health
      • For stronger sexual enhancement purpose, kindly consider Vigour800
    • Your order will be shipped by Airmail.
    • Your item will be marked as Gift / Toy.
    • Your order will be processed within 3 business days upon your order placement under normal circumstances.
    • You should received your order approximately 10-15 business days after shipment.
    Payment Instructions:
    PAYMENT ------- **Preferred Payment Methods are using Credit cards and Paypal. Personal Checks & US Postal Money Order are NOT accepted.


    Santi Herbal is highly experienced in international shipping. More than 90% of all international shipment processed by us are successful. Our shipping policy serves only to protect the interests of us and our valued customers alike. We DO NOT earn any profit from shipping and will seek the safest, and lowest shipping cost to your designated country.

    Santi Herbal, as with all online retailers, shall not be liable for any products that are lost / destroyed by customs. However, we do understand what it feels like to have an order lost in shipment / destroyed by customs.

    In an event that your order is lost in shipment or destroyed by customs, you are advised to provide the necessary documentations and proof of purchase to us at santi.herbal_customercare@live.com. We will conduct an investigation on a case by case basis and advise accordingly. 

    Santi Herbal values our customers and vow to provide exceptional customer service as a goal of doing business. We value any comments/reviews you may have and thank you in advance for providing us with your valued comments after using our product. We thank you for your kind cooperation and understanding.


    Wishing you a Pleasurable Experience with Santi Herbal!

    Santi Herbal, Your Healthier Choice for Mind-Blowing Pleasures since 1993...

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    Email: santi.herbal_customercare@live.com
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